DQ Lab- product details

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The Product: DQ-Auto-Voice™

DQ-Lab provides the world's most advanced automated telephone directory enquiry technology. The technology represents a 'break-through' in highly scalable carrier grade 'Voice Recognition' software. Unlike our 'technology-based' competitors (Vocaltech, ScanSoft -previously Learnout and Hauspie-, Nuance and Speechworks) who's products represent technology components our technology is a complete solution able to handle high volumes of directory enquiry requests initiated from 'low quality' GSM phones with extreme accuracy. The advantage of our solution is a large reduction in staff overheads.

'DQ automation' technology is now in high-demand as deregulation of existing carrier based monopolies unfolds across the world. Each country will have many new and existing DQ service providers - all-competing to become the dominant player. This new set of competitors is driving the need for lower cost of service operation and increased features for their customers.

DQ-Lab's technology can reduce operation bills by 47% + and offer innovative new features such as "Please put me through, remember the number in my personal address book and send this message as an email".

DQ Auto gives integrators and call centers accurate speech recognition
applications that provide live operator performance without the live operator overhead.
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Features of DQ-Auto-Voice™

DQ-Auto-Voice Search
DQ-Auto-Voice Search performs the task of Directory Enquiry automatic voice recognition, search of the UK telephone directory and voice synthesis response to the caller.

Yellow Pages Voice Manager
The Yellow Pages Voice Manager uses Auto-Voice Search to perform the task of Directory Enquiry automatic voice recognition, search of a Yellow-pages telephone directory and voice synthesis response to the caller
.
Voice Calendar Manager
DQ-Auto-Voice with Calendar Manager enables a caller to access his/her online calendar and add/modify or delete new entries

Voice Personal Contact Manager
DQ-Auto-Voice with Personal Contact Manager enables the caller to access his/her online personal contact database and add/modify or delete new entries.

Voice Stock Quote Manager
DQ-Auto-Voice with Stock Quote Manager enables the caller to hear the current price of a portfolio of shares. This feature must be used in conjunction with the DQ-Auto-Voice Web Voice Manager described below.

Voice eMail Manager
DQ-Auto-Voice with eMail Manager enables the caller to dictate an email as a voice attachment and send it to a contact within the Personal Contact Manager database.

Voice SMS Manager
DQ-Auto-Voice with SMS Manager enables the caller to dictate an SMS and send it to a contact within the Personal Contact Manager database.

Web to Voice Manager
The DQ-Auto-Voice Web to Voice Manager is a web-based user console for managing the use of the above products.

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DQ Auto Benefits

· Unmatched scalability means no limit to growth
· Dynamic updates from any database
· Automatically prepares directory for speech access with no human intervention
· Natural conversation management for superior user experience and accuracy
· Industry-standard APIs and scripting language simplify integration for VoiceXML browsers, IVR, and more
· Configurable to ensure business continuity and connectivity
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Unique speech-enabled search solution

DQ Auto technology is radically different from traditional speech recognition. It is the only solution available that provides fast and accurate voice-access to large, constantly changing directories and repositories of information. The patented combination of next
generation speech-enabled search technology and dynamic conversation management creates a superior solution for wireless, wireline and IP carriers to implement new revenue-generating voice-enabled services and cost saving voice enhancements for existing applications. It's the only speech technology suitable for automating carrier directory assistance and excels at large-scale enterprise applications such as auto attendants.
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Any size, no limits

Until now, most voice recognition software slowed to a crawl as the database grew to more than a few thousand entries.
Work-around solutions had to be configured to break down the data just so a smaller search could be performed.
For directory assistance applications where there are millions of listings, some solutions work out the problem by not attempting to search all listings but to only search and automate a small percentage of the most frequently requested listings.
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DQ Labs system is the only solution that can search databases of multi millions of names as rapidly as a few hundred and automate all calls.

Customer Benefits

· 24x7 Reliability with demonstrable ROI
· Unmatched scalability means no limit to growth
· Unprecedented accuracy and speed
· Delivers a product, not a project, resulting in low cost of ownership
· Dynamic updating ensures directories are always current
· Natural conversation management and a superior caller experience
· Easy installation and automated administration
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Multiple Locations Deployment.

Deployment in large companies with multiple offices is a relatively simple proposition.
Our technology allows multiple locations to deliver the same consistent image to customers while giving them the flexibility to set up a unique call flow, script or grammer that relates to that specific location.
A company can create one master directory for all locations and then automatically propagate the directory out to any location. Administration and automatic updates can be done remotely.
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Quick / Easy Installation !

DQ Auto voice is a product, not a project. It will install quickly and easily and is designed to run with any PBX and Windows NT/2000. Once installed, the system is virtually maintenance free and can lead to substantial reduction of operational costs.
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VoiceXMLand system API interfaces

The API set allows external partner/client applications to access the VSE for the purpose of searching content and directing a conversation. At a high level, API's are used for: requesting name or utterance recognition for a specific script or database, loading or unloading databases and tracking the conversation flow.
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IVR, LAN and telephony interfaces

DQ Auto voice is designed to run on a back-end server, and may interact with standard front-end interfaces such as voice browsers and IVR systems that dynamically steer the flow of the conversation, to maximize accuracy and minimize the length of each call. It is designed to run with any PBX and easily integrates into both Digital and Analog networks.
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DQ Labs professional services

Provides a full suite of consulting and development services including:
· Application Design
· Application Development
· Systems Integration
· Operations Support
· Installation Services
· Training Classes
· Project Management
· Speech Database Design
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Voice enabled directory software with unmatched performance

Combines industry leading speech-enabled directory search technology, natural recorded names and voice-prompts and superior speed and accuracy for searching databases of any size even those storing 70 + millions of names. It delivers true 24x7 voice-enabled auto attendant, call routing, voice activated dialing and information retrieval.
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Connecting people with people
Connecting people with information

Callers simply say the name of the person or department and DQ Auto connects the call. Scripts may be customized and dynamically adjusted based on specific needs and the system can be used internally to route employee calls or as an externally focused alternative to a live operator.
A multitude of speech-enabled self-service applications can help facilitate business connectivity-like information centers for frequently requested information (fax,
email, directions), automated password reset, and paging.
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Next generation speech enabled search technology

DQ Auto provides fast, accurate voice-access to large directories of information. It delivers unmatched levels of recognition accuracy regardless of background noise, accents, mispronounced words, or similar-sounding names.
Even calls from noisy cell phones are accurately handled!
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DQ Auto Voice consists of three components:

Specialized Directory Preparation
Automatically tunes and prepares directory data for speech access without human intervention.

High Speed Directory Search
Search and retrieve data from any size directory via intelligent caller interaction, never limits the scope of any search and provides more accurate results.

Intelligent Conversation Control
Dynamically and intelligently manages each individual caller's conversations.
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Product specifications and features

Speech Recognition:
· Highly Accurate
· Speaker Independent
· Echo Cancellation
· Barge-In
· Scalable
· Multi-Language Support-#
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Database Search:
· Patented Database Search
Technology
· Search millions of names in a
single database
· Dynamic and immediate updates
· LDAP compatible
· Import from any database
Administration:
· SNMP settings

Voice Search Engine:
· Directory Search Manager
· Dynamic Conversation Manager
· VoiceXML and system level APIs
· Resource Management

Telephony Interface:
· Digital Networks
· Analog Networks
· ANI / DNIS / CallerID
· Easy to integrate to any PBX
· Dynamic Call Scripting
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System requirements
· Windows ® NT / 2000
· Pentium ® III 850MHz or better
· 512 MB Memory
· 10 GB Disk Storage
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